State Farm® Insurance Agent Doris Roberts

"This has quite honestly been the worst experience I have had with an insurance agency since receiving my driver’s license over 20 years ago. This office, and State Farm as a whole, has been extremely disappointing when it comes to customer service, customer satisfaction, and brand loyalty. I remained loyal to this company after moving to Texas, despite experiencing a monthly premium increase of nearly 550%. After three years of on-time payments and continued attentiveness as a customer, I was then informed that I was being dropped from coverage altogether. Never again. I am hurt, disappointed, and disgusted by this experience. Insurance is one of the clearest examples of an adhesion contract that consumers enter into, and it is incredibly disheartening to see how little recourse a loyal customer truly has when a company decides to simply move on. The only real option offered to the consumer is essentially to “hit the road and find someone else.” Welcome to 2026 America, I guess. Unfortunately, this experience has shown me exactly how little State Farm values long-term customers. I would not recommend this office or this company to anyone looking for reliable service, loyalty, or basic customer care."

"Vanessa was very helpful. She answered all my questions immediately."

"The best insurance agency I have used recently. They are always friendly and go above and beyond, especially Kat."

"Personable, accommodating and professional agent and team"

"Kathy made the entire process fast and easy super glad with my experience!"

"Vanessa is an amazing agent she guided me through the whole process answered all my questions & was super nice thank you!"

"Vanessa was amazing and she got me the best insurance"

"Sheba was very helpful and did not rush me into changing my insurance. I had been a State Farm customer from 1974 until 2002 and had always good service. Sheba was able to get me a very good price on my auto insurance. Thank you"

"Sheba was amazing from beginning to end. I live GA and my mom lives in TX and it was a no brainer to get my mom auto and life coverage. Best in the business , very understanding , thoughtful, and great listener , friendly, and professional."

"Jeremiah helping me with my insurance, thank you"

"Quasheba Lee-Omagbemi was amazing!!! Worked with me to get the best quote was very helpful, answered all my questions was very fun too talk too, highly recommend her"

"Very helpful and attentive!!!! @ Queshiba"

"Vanessa help me get a a policy on two of my vehicles she was very insightful knowledgeable and helpful."

"Great service from Jeremiah. He called right back, didn't mind repeating for clarification. Patiently waited while I switched to text messages and emails. Jeremiah is profesional doing a GREAT work. The world need more people like Jeremiah I am in "Great hands' with State Farm Thank you Jeremiah Gracias Jeremiah"

"I had a good experience setting up insurance with Vanessa initially. However, two months into my auto and renters policies, I received a document in the mail from StateFarm stating that an additional $200 would be added to my next bill, with no explanation. I cancelled my policy before the billing cycle began, yet I was still charged the full amount. I’m now having to work with my credit card company’s anti-fraud department to obtain a refund as StateFarm has refused to do so. Unfortunately, this broker did not assist in resolving the issue, instead saying it was a matter for the billing department. My concern is that the policy quoted to me was later altered by the underwriter, but the broker took no responsibility for this change ( when it was quite likely that the quote was constructed inaccurately). Would not recommend to say the least."

"Needed car insurance for my new vehicle and who else but Myles could make it a seamless process? Extremely professional, assertive, charismatic, and answered all of my questions! 10/10 would recommend him for all insurance needs!"

"I would like to acknowledge Cydney, Myles and Sheba for their good customer service to help bring resolutions to my concerns and account updates in a timely manner."

"Super grateful to have an agent like Jeremiah. He was very patient with me and provided me a great car insurance quote. Please call and ask for Jeremiah, won’t be disappointed."

"Myles was very knowledgeable and professional. I had a very positive experience. Please give them a call."

"Enjoy good customer service"

"Cydney was incredible, helping me change state-to-state car insurance and new renters insurance, making my transition to Houston a lot easier."

"I truly appreciate the outstanding support I received from Cydney. She was responsive, clear, and made the entire cancellation process smooth and stress-free. Even when a delay occurred, she followed up promptly and ensured everything was handled as requested. Her professionalism and communication were excellent from start to finish. Thank you, Cydney, for your help and kindness throughout the process!"

"I've had State Farm for a while and this office has been wonderful to work with. Great customer service and follow through when they say they're going to send/do something. I've spoken to with several staff members there and every single one delivered a fantastic customer service experience. Highly recommend!"

"I'm fairly new to dealing with State Farm Insurance company and I will say that I'm not disappointed. Great customer service and outstanding company. 'Cydney Boudreaux' at State Farm has made my experience very exceptional. It's awesome to know that State Farm has such great & caring employees that go the extra mile for their customers satisfaction. Gold stars for sure!"

"Cydney & Quasheba were very nice & well informed."